Returns & Exchanges
At Koala Brand, we want you to love your home. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid return shipping label provided via email and securely attach it to the outside of your package.
Drop Off and Track
Deliver your package to any authorized carrier location and keep your tracking receipt; your refund will be processed once the inspection is complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing