Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What materials are used in Koala Brand furniture?
We prioritize sustainability and durability, using FSC-certified timber, premium high-density foams, and recycled polyester fabrics designed to withstand daily family life.
How long does shipping take for large furniture items?
Most in-stock items are processed within 2 business days. Delivery typically takes 5-10 business days depending on your location, and you will receive a tracking link once your order leaves our warehouse.
Do you offer a trial period for your mattresses and sofas?
Yes! We offer a 120-night 'no worries' trial. If you aren't completely satisfied with your comfort level, we will pick it up for free and provide a full refund.
Are Koala Brand products easy to assemble?
Absolutely. Our products are designed for tool-free assembly, meaning you can set up your new bed base or sofa in under 15 minutes without any extra equipment.
What kind of warranty do you provide?
We stand by our quality with a 5-year warranty on all furniture and a 10-year warranty on our mattress range, covering manufacturing defects and structural integrity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible interest-free payment options through Afterpay and Klarna.